GOBY CUSTOMER SERVICE

Order Information
Goby is committed to providing excellent customer service to all its customers. We are determined to ensure you are happy and satisfied with your order. If you have any concerns or questions regarding your order please email info@shopgoby.com

Prices
Goby reserves the right to change prices for products displayed on our website at any time. The price payable for the goods shall be the price applicable on the date the goods are confirmed as ordered. Advertised prices are in euro.

Colours
Please note that colours of products will sometimes vary depending on the quality and make of the computer screens they are being viewed on.

Garment Care
We provide care labels on all of our garments to ensure they keep their original quality. For garments that specify dry clean only, including embellished pieces, fur and delicate fabrics we recommend the use of a fur specialty dry cleaner.

Order Acceptance
Once an order placement has occurred, you are engaged in a contract that sees you unconditionally accept the prices and descriptions of the items you have ordered. Once an order has been placed with Goby, you will receive an email confirmation of payment. This email does not promote acceptance of the order, it is simply a confirmation that we have received it.

Unless an order is cancelled by you – the buyer -order acceptance does not occur until Goby has emailed you informing you that your order has been dispatched. Once this has occurred, the sale contract has concluded.

If we are unable to obtain authorisation for payment or in the case where we may suspect fraudulent use of credit card – we reserve the right not to accept your order. We also reserve the right to not accept your order if certain shipping restrictions apply for the area of delivery, or if the item ordered is out or stock or withdrawn from sale for any particular reason.

Payment Information
Payment can be made using paypal, visa and mastercard. Payment will be processed as soon as your order has been submitted. In the event that your order cannot be filled – a refund for the full purchase amount will be processed immediately.

By placing an order online you are confirming that the credit card you are using belongs to you. All credit card holders are subject to validation and authorisation checks by the card issuer. This is especially relevant for overseas orders.

Security
Protecting your personal and order information is a priority at Goby. We want you to be able to order from www.shopgoby.com with total confidence. As such we have created a secure transaction environment. We use secure sockets layer (ssl) technology. Our online ordering system is the industry standard for encryption technology to protect your online order information. Ssl encrypts all information including your credit card and all personal information passed from you to www.shopgoby.com Using a 128-bit encryption.

Delivery

We aim to get your order to you as soon as possible. You will receive a shipping confirmation email as soon as your order leaves our premises.

Free worldwide shipping – receive your order 5-10 business working days.

Please be sure to provide an address that will be attended when delivery occurs. In the best interest and safety of your order – please consider sending your parcel to a location that is occupied between the working hours of 9am-5pm monday to friday.
Russian customers must use correct and complete addresses, including a company name and contact at the company where necessary, and at least one contact telephone number.

Delivery information
When estimating the delivery time of your goods please consider the following;

Order processing will not commence until credit card authorisation and address verification has occurred.
Orders which are placed after midday will not be downloaded into the system for processing until the next day. Therefore unless you place your order before 12pm, it will not be actioned until the following day.
Please allow at least 1-2days handling time before your order is dispatched. Where possible we will try to process orders for shipment on the same day of purchase, but this will vary depending on the quantity of orders at any given time.
In the case of incomplete delivery, shipping will only be charged for the first delivery.
Orders which are placed over the weekend or on a public holiday will not be processed until the next business day, at the earliest. Business days are monday to friday, excluding nsw public holidays.
Please note when completing your order form to include a valid street number, suburb, post code and phone number. Orders cannot be processed without this information, and Goby will not be held responsible for any delays incurred because of this missing data.

International Deliveries
International shipping is available to everywhere.

All orders are in euro (eur).
International orders may take up to 14 days to be delivered depending on your countries custom process.
We use dhl for our international deliveries and they require a signature on receipt of your order. If there is no one at the delivery address a calling card will be left and the order will be returned to the depot. This card will have options for you to arrange an alternative delivery time. Our courier will attempt delivery to the same address on 3 consecutive business days.
On international deliveries we can’t deliver to post office boxes and we don’t offer c.o.d on any orders.
You may incur taxes and duties applied by customs in the country where the order is delivered.
Any duty and taxes incurred in the country of destination are the responsibility of the customer.
To comply with turkish export regulations, we are required to declare the exact value of all items ordered and to mark them as dutiable “merchandise”. We are also prohibited by law from marking the order as a “gift”, even if order is placed with the intention of sending to a gift recipient. If you require further information about your countries taxes and duties you will need to contact your local customs office directly.

Returns & Exchanges

At Goby, we pride ourselves on providing quality product to our customers. We want you to enjoy your purchases and continue shopping with us. If your purchase isn’t right we are happy to offer a refund to exchange or return subject to the points below, although please note there are no exchanges or refunds on sale items, unless the items are flawed or damaged.

1.all items must be returned via registered post to the following address:
Goby returned orders
Nuripasa mah. Isa yusuf alptekin sok. No:36 /a zeytinburnu istanbul turkey
2. All items must be returned within 7 days of the original order being received.
3. Items must be returned unworn, and with original tags intact.
4. You must include the original receipt with your return.
5. Refunds will exclude any postage costs.
6. Please allow up to 14 days from the day you post your return for your account to be credited. Customers will be responsible for the shipping and handling charge.
7. Discounted sale items cannot be refunded or exchanged.

If you have any further enquiries regarding our returns policy please email us at iinfo@shopgoby.com

Caring for your Fur

If your fur gets wet
Most furs handle snow and light rain with ease. Shake it out and hang it to dry in a well- ventilated room, at home or office. Resist the temptation to speed the drying process by using a hair dryer or hanging it near a heat source as fur does not like heat. After it dries, shake it again. Do not comb or brush it. If its hairs are a little bristly, simply smooth them with your hand. If your fur has been soaked through, however, take it immediately to be cleaned by a professional.

Furs do not like crushing or friction
Crushing is often experienced whilst driving or in a car. Use common sense when sliding into the seat, so you’re not too hard on your fur. To avoid a flattened bottom print on your fur, don’t sit on it if possible, or at least not on the same spot consistently. Shake out any spots like that on your fur when you exit your vehicle. On long drives, take off your fur and wear it over you like a blanket, if you need to keep warm.

Housing your fur
Be sure you put your fur in a coat closet that is not exposed to light, which will fade your fur, or heat, which will dry out your fur. Be sure your fur has room to breathe and isn’t being crushed by other garments

Do not keep your fur in a bag
Your fur prefers air circulation to prevent it’s leather side from drying out. If you absolutely must keep it in a bag for a short period of time, be sure it is in a loosely woven cloth bag– definitely not plastic, for plastic does not allow the fur to breathe at all.

Avoid all Chemicals
Perfume and hairspray contain alcohol, which can dry the pelts. Once a perfume gets into your fur it could be there to stay. These sprays (including alcohol, solvent, and silicone based substances) will dry the leather and stiffen the guard hairs

Fur Cleaning
You do not clean your fur just because it gets dirty. The number one concern with fur material is that the natural oils in the pelts will dry out. Once this happens the pelts become so brittle or tender that they will tear with incredible ease, rendering the garment useless. If you feel a fur and then rub your fingers you should be able to feel a very slight oiliness. This is normal. Dust, pollutants, and airborne particulates are attracted to this and get caught in the hairs of the fur. They then act as a sponge drawing the natural oils out of the pelts. These particles also have an abrasive effect on the hairs of the fur that can wear on the natural shine of the fur over time, causing it to look old and tired. When you clean a fur your primary goal is to remove these materials from the hairs.

Furs cannot be dry-cleaned and never should be put in a washing machine or dryer. Goby furs can only be dry-cleaned by a professional fur specialist.

Fur Storage
Fur hates the heat but loves the cold
. Nothing shortens the life of your fur like keeping it in your closet during a long, hot summer. If at all possible, we suggest you store your fur garments in cold storage when you have finished wearing it for the season, this is one of the most important steps you can take in preserving your furs.

The Importance of Humidity Control
Humidity level is important when a fur will be hanging in one place for a significant amount of time. If the humidity is too low (dry air) the natural oils in the pelts will evaporate more rapidly causing the garment to become dry and deteriorate. If the humidity is too high (damp air) then pelts could potentially rot.

Your Privacy

Goby is strongly committed to protecting your privacy while interacting with our content, products and services. We want to provide a safe and secure environment for you.

Goby ensures that information you share with us is managed in accordance with relevant turkish privacy law. As the turkish government introduces new privacy legislation, Goby’s privacy policies will be reviewed and updated as appropriate.

By visiting www.shopgoby.com, you are accepting and consenting to the practices described in this privacy policy and the website terms and conditions. To protect your privacy you can visit Gobys website without identifying yourself or having to reveal any information about yourself.

Our Privacy Policy
The purpose of this privacy policy is to tell you what kind of information we may gather about you when you visit our site, how we may use that information, whether we disclose it to anyone, and the choices you have regarding our use of, and your ability to correct this information. Our policy allows you to choose what kind and how much information you provide to us and to control how we use whatever information you give us. Our goal is to provide you with a satisfying experience while allowing you to control your privacy and to give you a means to voice any questions or concerns you may have. This policy applies only to Goby and not to other companies’ or organisations’ websites to which Goby is linked.

Collection of Information
Information is collected from you primarily to make it easier and more rewarding for you to use our services. Depending on the service you are accessing, you could be asked to provide information such as your name, email address or information about what you like and do not like. It is entirely your choice whether to respond to these questions or not.

Goby collects two types of information. The first type is anonymous information. For instance, we may collect information to tell us that five thousand people visit this privacy policy today, but we do not know their names, where they live or their date of birth – they are ‘anonymous’ to us.

The second type of information that Goby collects is personal information. Goby will collect personal information that lets us know the specifics of who you are such as your name, email address, or postal address, when you provide it to us. With this information, Goby can provide a variety of personalised and enhanced services such as emails that are not available to anonymous users. We hope that you will find it beneficial to provide individually identifiable information about yourself to us because it will make our services more valuable to you.

Sometimes, we may specifically ask for personal information about you when you sign up to use a service. Certain information may be required, such as your name, age, internet address or screen name, billing address, type of computer, credit card number, in order to provide that service or product to you. This information may also be used to inform you of additional products and services, offers, promotions, sales and any other opportunities which may interest you. You can choose not to receive such information when you are undertaking product or service registration on our website. We may also ask about your interests, but it is your choice whether to respond.

How much of your personal information that you choose to disclose to Goby is completely up to you. The only way we know something about you personally is if you provide it to us, for example when you take part in a discussion forum or enter one of the competitions on our websites.

Use of Anonymous Information
Goby automatically gathers anonymous information to monitor the use of our website, like the numbers and frequency of visitors to https://www.shopgoby.com We only use such data in the aggregate. This collective data helps us determine how our audiences use parts of the site, so we can improve it to ensure that it is as appealing as we can make it for as many users as possible. Goby may publish or provide this aggregate data to other people.

Use of Personal Information
Goby will only use the personal information you have chosen to provide us for the purpose for which you provided it. Goby will not use it for any other purpose without your consent.

How to Update your Information
We do not want to send emails to you if you would prefer not to receive them. If at any time you do not wish to receive our email marketing updates you can “unsubscribe” by clicking on the link at the bottom of our email communication or send an email to info@shopgoby.com.

Disclosure
There will be occasions where it will be necessary for Goby to disclose your personal information to third parties. Goby may be required by law to disclose the information, or Goby may be required to disclose your personal information to third parties to provide the service you have requested, for example, if you purchase products online, Goby will need to disclose your personal information to third parties in order to bill and deliver your products. However, the disclosure will only be made where it is necessary to fulfil the purpose for which you disclosed your personal information. Otherwise than stated above, we do not disclose personal information that you may give us, such as your name, address, email address or telephone number, to any organisation or person outside Goby unless you have authorised us to do so.

No sale of Personal Information
Under no circumstances will Goby sell or receive payment for licensing or disclosing your personal information.

Security
Protecting your personal and order information is a priority at Goby. We want you to be able to order from https://www.shopgoby.com with total confidence. As such we have created a secure transaction environment. We use secure sockets layer (ssl) technology. Our online ordering system is the industry standard for encryption technology to protect your online order information. Ssl encrypts all information including your credit card and all personal information passed from you to www.shopgoby.com. Using a 128-bit encryption.

Cookies
Cookies are small text files that a website can send to your computer. A cookie can be thought of as an internet users identification card, which tells a website when the user has returned. Cookies are not computer programs and cannot read other information saved on your hard drive. They can’t be used to send viruses or take a user’s email address.

Cookies make the interaction between users and websites faster and easier. Without cookies, it would be very difficult for a website to allow a visitor to fill up a shopping cart or remember a users preferences or registration details for a future visit. The Goby website uses cookies to allow customers to move from one part of the website to another and to add items to the shopping cart without having to login repeatedly. Cookies make the online shopping experience a smoother and easier process.

Most browsers automatically accept cookies, however if you choose to alter the settings of your browser to prevent automatic acceptance of cookies, you may still use all the features of the website, including making purchases. The use of cookies is common practice, however should you require further information, please refer to www.allaboutcookies.org.

Complaints About Privacy
If you have any complaints relating to online privacy issues on our website, please notify info@shopgoby.com

Changes to Goby’s privacy policy
If we decide to change the Goby privacy policy, we will post those changes here.

Disclaimer

We have created this website for your use and enjoyment. By accessing or using this website, you agree to the terms of use of our website, which are set out below. The terms of use include our legal disclaimer and our privacy policy, and any other terms or conditions on this website.

We may change the terms of use at our discretion and without notice. A version of the current terms of use will always be available on this website as they are changed. By continuing to use our website you accept the terms of use as they apply from time to time. A copy of our current terms of use is displayed on our website at all times. This legal disclaimer is in no way limited or altered by any other terms or conditions on this website.

The fur used by Goby is specifically farmed for the use of garments by chinese government certified organisations. These organisations are strictly monitored to ensure legitimate and appropriate conditions and methods are adhered to, specifically the welfare and treatment of animals.
We only rely on factories and farms that have the appropriate certifications. All Goby products originate from china and are dyed. Goby orders have not been obtained from wild animals or endangered species, but as a by-product.

You must use the https:/www.shopgoby.com website in accordance with the terms of use.